Support Policy – Active Bazar

At ActiveBazar.com, we are committed to providing reliable and timely support to ensure your shopping experience is smooth and satisfying.

How We Support You

We offer technical and customer support through multiple convenient channels:

• ? Phone Support

• ? Email Support

• ? Live Chat (when available)

Whether you have questions about a product, order status, payment issues, or your account, our dedicated team is here to assist you promptly and effectively.

Support Hours

? Available Every Day: 10:00 AM – 05:00 PM

What You Can Expect

• Prompt responses: We aim to respond to all queries within 24 hours on business days.

• Order Assistance: Help with tracking, changes, cancellations, and returns.

• Technical Help: Support for product setup, troubleshooting, and usage guidance.

• Clear Communication: Transparent information about policies, warranties, and service options.

How to Contact Us

If you have any questions or need assistance, please reach out using any of the following:

• ? Call: 01832-256222

• ? Email: support@activebazar.com

• ? Live Chat: Available on our website during support hours

• ? Shop Address: G-212, Eastern Banabithi Shopping Complex, Dhaka

Additional Information

• Please have your order number and product details ready to help us serve you faster.

• For warranty claims or repairs, we provide guidance on the process to ensure a smooth experience.

• Your feedback is valuable—feel free to share suggestions or report issues to help us improve.